Last updated: August 20, 2026
FieldChief, Inc., a Delaware corporation ("FieldChief," "we," "our," or "us"), provides a collaboration and knowledge-sharing platform for field engineering teams that lets them capture, use, and share project data in the field and the office, build a shared knowledge base from that work, and retrieve AI-assisted answers grounded in their own content (the "Service"). Capitalized terms used but not defined in this policy have the meaning given to them in the User Agreement. This policy describes what we collect, who can see it, who we send it to, and how you get it deleted. It forms part of our User Agreement.
If anything in this policy conflicts with the User Agreement, the User Agreement controls, except that where this policy gives you a greater protection for your personal data, this policy controls.
Account information: your name, email address, password, and the name of your organization.
Content you provide: documents you upload, photos, videos, voice recordings, transcripts of those recordings, field notes, structured template entries, session data, reports, and chat messages. This content is used to provide the Service to you and your organization.
Support messages: anything you send us through in-app help or feedback, including screenshots you attach.
Device information: device type, operating system version, and app version, for troubleshooting.
Usage and technical data: feature usage, error reports, audit records of significant actions taken in your organization's account, and the IP address a request came from, which we use for rate limiting and security.
We do not collect location data. The mobile app declares a location permission string only because a dependency references the API for photo metadata. We do not read your location.
Your organization. FieldChief accounts are organization-owned. Administrators and staff of your organization can view, edit, export, and delete anything captured in the account, including work captured by other members. If your employer created your account, your employer controls it. Please read section 3 of the User Agreement, which explains this in full.
FieldChief personnel. A small number of our staff can access account data where it is necessary to operate the Service, investigate a problem you have reported, or meet a legal obligation. This includes the ability to view the Service as one of your users in order to reproduce a fault you have described. That access is recorded in an audit log.
Nobody else. We do not sell your personal information or your content, and we do not share it for advertising.
We use the following providers to operate FieldChief. Each receives only what it needs to do its job:
Content is sent to these providers only as needed to fulfill your requests. Your Content is not used to train anyone's AI models. We do not train models on it, and our AI providers are contractually prohibited from using it to train theirs.
Two things are worth stating plainly, because they are better than people assume:
Your data is stored in the United States. The application and database run in Render's US East (Ohio) region, and uploaded files are held in Cloudflare R2 object storage. Connections are encrypted in transit with TLS, access is restricted by organization and workspace, and the database enforces isolation between organizations at the row level.
We keep Your Content for as long as your organization's account is active, because it is the record your organization is relying on. If your organization's account is terminated, your organization may request an export of Your Content for 30 days, after which we may delete it, as described in section 14 of the User Agreement.
Deleted items are not purged on a schedule. When something is deleted in FieldChief it moves to Recently Deleted, where an administrator in your organization can restore it or remove it permanently. It stays there until somebody removes it.
You can ask us to delete your data at any time. To delete your own account, use the request in the mobile app's Settings screen: this locks the account and notifies your organization's administrator, who resolves it. Because accounts are organization-owned, deletion is a request rather than an instant self-service action. To delete an organization's data, an administrator can email [email protected], and we will action a verified request within 30 days. Our account deletion page sets out the whole process in one place.
After content is permanently deleted, copies may remain in encrypted backups for a limited period and are removed as those backups age out. We may retain records we are required to keep, such as billing records and security audit logs.
Beyond the providers listed above and your own organization, we share data only when required by law, or where it is necessary to establish or defend our legal rights, or to investigate abuse of the Service.
You may ask us for a copy of your personal data, ask us to correct it, or ask us to delete it, by writing to [email protected]. Because accounts are organization-owned, we may need to involve your organization's administrator in a request that affects the organization's records.
The mobile app asks for access to your microphone (voice notes and video audio), camera (site photos and videos), photo library (attaching existing media), and speech recognition (on-device transcription). These are used only for those purposes. Photos, videos, and recordings you capture are uploaded to your organization's account.
FieldChief carries no advertising trackers and no third-party analytics. The web applications store sign-in tokens and your preferences in your browser so you stay signed in. Our marketing site loads fonts from Google Fonts, which means Google receives the IP address of visitors to those pages.
FieldChief is a tool for business use and is not intended for anyone under 18. We do not knowingly collect information from children.
We may update this policy. We will post the updated version here with a revised date, and will give at least 30 days' notice of material changes by email or in the Service before they take effect.
Questions about this policy can go to [email protected].
FieldChief, Inc.
A Delaware corporation